FAQ

Reservations Rates

When can I make a reservation?: The sales period varies depending on the plan. If you wish to make a reservation, please proceed here.

Can I check room availability?: You can check the latest availability here.

Can I stay in the same room for consecutive nights?: If you book consecutive nights under the same plan, you can stay in the same room. If you have made multiple bookings under different plans, you may be required to change rooms. Please let us know in advance if you have any specific requests.

Can I stay for an extended period?: For long-term stays, please contact us directly.

Can I make a reservation for the same day?: We do not accept same-day reservations.

Do you have a day-use plan?: We do not offer day-use plans.

Please tell me the room rates.: Room rates vary depending on the plan and availability.
You can check the latest plan information here.

Is there an additional accommodation tax?: The following accommodation taxes are stipulated in Tokyo.
Less than 10,000 yen: Tax-exempt
10,000 yen or more; 10,000 yen or more: 100 yen;
15,000 yen or more: 200 yen
. Tax is per person.

Which credit cards do you accept?: We accept VISA, JCB, American Express, Diner’s Club, Master Card, Discover, and UnionPay.

Can I pay with electronic money (Suica, WAON)?: All major transportation IC cards are accepted.
Accepted IC cards: Apple Pay, transportation IC, iD, nanaco, WAON, Rakuten Edy, QUICPay.
Accepted QR code payments: PayPay, Rakuten Pay, au PAY, LINE Pay, d Barai, Merpay, Alipay, WeChat Pay.

When do I pay if I choose to pay at the hotel?: Payment is required at the time of check-in.

Can someone other than the guest pay for the room?: Yes, it is possible for someone other than the guest to pay the accommodation fees.

Can you issue a receipt?: For payments made at the hotel, a receipt will be provided at the front desk.
If you have a specific name for the receipt, please inform the staff on the day of your arrival.
*For advance online payments, please check with the booking site or agency you used.
*In principle, we do not re-issue receipts in case of loss.

Can you issue a certificate of stay?: Guests who require a certificate of stay should request one at the front desk.

How can I confirm my reservation?: You can confirm your reservation details through the email automatically sent when the booking was confirmed. To change or cancel your reservation, please access the URL provided in the confirmation email. If you have any questions, please contact us by phone or email.
*Changes to rooms or the number of guests may not be possible depending on availability.
*Price differences may occur depending on the changes made.

Can I change the number of guests after booking?: Please make changes to your reservation yourself online. You can do this via the URL in your reservation confirmation email.

I haven't received my reservation confirmation email.: If you haven’t received the confirmation email, please check for the following possible causes:
The registered email address is incorrect.
The email was filtered into your spam folder due to your reception settings.
If the above does not resolve the issue, please contact us directly by phone.
*If you booked through a site other than the official website, please contact that booking site directly.

Can I change the room type or reservation plan?: To change or cancel your reservation, please access the URL provided in your confirmation email. If you have any questions, please contact us by phone or email.
*Changes to rooms or the number of guests may not be possible depending on availability.
*Price differences may occur depending on the changes made.

How do I change a reservation made through a travel agency or hotel booking site?: For changes or cancellations of reservations made through booking sites or travel agencies other than the official website, please follow the procedures through the original booking channel.

Can I stay if the guest is different from the person who made the reservation?: Yes, you can. Please provide the guest’s information at the time of booking.

Please provide information about a guest.: We are very sorry, but we cannot provide information about guests due to personal information protection policies.

Can I request a specific view from the room?: We can accept it as a request, but we cannot guarantee it in advance.
Please note that we may not be able to meet your expectations depending on the room type and availability.

Are there child rates?: There are no specific child rates. Children who exceed the age for co-sleeping will be counted as adults.

Is co-sleeping allowed?: Up to two children aged 6 and under can stay for free when co-sleeping per room.

Can minors stay alone?: If the guest is a minor, we require the submission of a consent form.

Will there be a cancellation fee for cancellations due to natural disasters or public transport disruptions?: For cancellations due to natural disasters or public transport disruptions, please contact us by phone as we cannot verify your reservation status through the chatbot.

I want to cancel my reservation.: Please proceed with changes or cancellations through the channel where you made the booking. If you have any questions, please contact us by phone or email.
Cancellation fees may vary depending on the plan and booking channel. Please be sure to check the plan details.

What is your cancellation policy?: No-show (no contact): 100% of the stay
Cancellation on the day of arrival: 80% of the stay
Cancellation the day before arrival: 20% of the stay

What are the check-in and check-out times?: Check-in: 3:00 PM – 10:00 PM
Check-out: Until 11:00 AM
*Please contact us in advance if you plan to check in after 10:00 PM.
*Times may vary depending on the plan.

Can I request early check-in or late check-in/out?: Available.
Time: Until 3:00 PM. *Please check at the front desk as it depends on availability. Additional charges may apply.

Please contact us if you will be significantly later than your scheduled arrival time.
If you will arrive after 10:00 PM, please contact us by phone or email.
Entry is possible even after 10:00 PM.

Available. The following additional charges will apply:
Up to 3 hours: 30% of the daily room rate
Up to 6 hours: 50% of the daily room rate
Over 6 hours: 100% of the daily room rate
*Please check at the front desk as it depends on availability.

Can my companion check in before me?: Yes, it is possible for a companion to check in first.
Please inform us in advance of the booker’s information (name, phone number) and that your companion will arrive first.

Can I stay with my pet?: Unfortunately, we do not allow pets to stay at the hotel.

Can I leave my luggage before check-in or after check-out?: We can store your luggage before check-in and after check-out. Please note that we cannot store valuables, fragile items, or food.

Can I send my luggage to the hotel in advance?: When sending luggage to the hotel, please be sure to include your check-in date and the name of the person who made the reservation on the shipping label.
Address: TOKYO ASAKUSA, 3-15-1 Nishiasakusa, Taito-ku, Tokyo 111-0035 Name: Care of Front Desk *We cannot store items requiring temperature control, hazardous materials, or valuables. *We cannot accept luggage sent cash-on-delivery (COD).

Hotel

Please tell me more about the room amenities.: We provide Shampoo, Conditioner, Body Soap, and Face Hand Soap.
For other amenities, please take what you need from the amenity bar at the front desk.

Can I eat in my room?: Yes, you are welcome to bring food and drinks into your room. We also recommend enjoying takeout in your room.

Please tell me about dinner.: We do not provide dinner. Please use nearby restaurants. You are welcome to bring food and drinks into your room, so enjoying takeout is also recommended.

Are there pajamas (nightwear)?: We only provide nightwear for adults.

Are there pajamas (nightwear) for children?: We are sorry, but we only have adult sizes. Please bring your own for children.

Can I move around the hotel in nightwear and slippers?: Please refrain from moving around the hotel in nightwear and slippers.

Are shoes prohibited in the guest rooms?: It depends on the room type, but please remove your shoes when on tatami mats.

How many guest rooms are there?: There are 145 rooms (107 with a Kitchen and 38 Twin rooms without a kitchen).

What is the room capacity?: Please see here for room types and capacities.

What are the bed sizes?: Bed sizes vary by room. Please check the details on each room page.

Is there VOD (Video on Demand / Pay TV)?: We do not have VOD (Video on Demand / Pay TV).
The TV in your room can receive terrestrial and BS digital broadcasts. Various video streaming services are also available.

What channels can I watch on the TV?: The TV in your room can receive terrestrial and BS digital broadcasts.

Is there free Wi-Fi?: Free Wi-Fi is available in all rooms.
We will provide the password for the connection at check-in.

Do you have a Baby Crib?: We offer them for free. As numbers are limited, please check at the front desk.

What room types are available?: We have various rooms to suit different needs, including rooms with bunk beds and kitchens, and rooms with dining tables.
Please check here for details.

Do you have family rooms?: We have rooms available for 4 to 6 guests.
Please check here for details.

Are there rooms for 4 people?: We have rooms available for 4 to 6 guests.
Please check here for details.

How big are the rooms?: Please see here for room sizes.

Is there a kitchen in the room?: All rooms are equipped with a Kitchen.

Can I see photos of the rooms?: Please see here for photos of the rooms.

Is the tap water in the room drinkable?: The tap water in the guest rooms is drinkable.
We also have a water server in the laundry corner on the 2nd floor for your use.

What type of bath and toilet are in the rooms?: All rooms have a separate bath and toilet, with a bathroom with a separate washing area.

Is there a bathtub in the bathroom?: All rooms have a separate bath and toilet, with a bathroom with a separate washing area.

Is there a shower room?: All rooms have a separate bath and toilet, with a bathroom with a separate washing area.

What types of towels are provided?: We provide Bath Towels and Face Towels.

Please describe any smoking restrictions.: All rooms are non-smoking.

Can I use electronic cigarettes like IQOS in a non-smoking room?: The use of electronic or heat-not-burn cigarettes in guest rooms is strictly prohibited.

Is there a curfew for the entrance?: The hotel entrance is locked from late night to early morning, but it can be opened with your room key.

Can I have visitors in my room?: Non-guests are not allowed on the guest room floors. Please use the lobby for meetings.

Can I leave my luggage in the room during consecutive stays?: Yes, you may leave your luggage in your room during consecutive stays.

Should I leave my room key at the front desk when going out?: We can hold it for you, but you are also welcome to keep it with you.

How do you handle lost property?: *Opened food and drinks will be disposed of on the same day. Other lost items will be kept for one month.

・Name (Kana/Roman alphabet)
・Stay period (and room number if remembered)
・Details of the lost item (as specific as possible)
・Contact information
*Lost items can be shipped cash-on-delivery within Japan only.

Is there room service?: We do not offer room service.

Can I bring in food and drinks?: Yes, you are welcome to bring in food and drinks.

Can I order delivery like pizza?: Yes, you can use delivery services like pizza delivery.
We ask that you receive the delivery yourself in the lobby.

Can you arrange a taxi for me?: The front desk can arrange a taxi for you. It may take some time to arrive, so please consult us in advance.

What should I do for evacuation in an emergency?: In an emergency, please follow the instructions of the staff to evacuate.

How should I handle trash?: Please use the trash cans in your room. If items do not fit, we would appreciate it if you could place them neatly next to the trash can.

Facilities Services

What amenities are available for children and infants?: We provide a set for children including a toothbrush, slippers, and a body sponge. Please ask our staff.

Do you have bed guards?: We have bed guards available.
As numbers are limited, please make a reservation in advance.

Do you have a Baby Crib?: We lend out Baby Cribs for free. As numbers are limited, please make a reservation in advance.

Do you lend out baby baths?: Unfortunately, we do not have baby baths available.

Do you have strollers?: Unfortunately, we do not have strollers available.

Do you have makeup remover?: We have makeup remover available; please ask at the front desk.

Do you have rice cookers?: We have rice cookers available for loan. As stock is limited, please contact the hotel in advance.

Do you lend out irons?: We have Irons available.
As numbers are limited, please make a reservation in advance.

Do you have a luggage scale?: We have a luggage scale at the front desk. Please ask our staff.

Do you have a Blu-ray player?: We have Blu-ray players available.
As numbers are limited, please make a reservation in advance.

Is there a restroom in the hotel lobby?: Yes, there is one on the front desk floor.

Are there coin lockers?: Unfortunately, we do not have coin lockers.

Is there bottled mineral water in the room?: Unfortunately, we do not provide it. Please use the water servers available in the building.

Do you have extra beds?: We do not have extra beds. Thank you for your understanding.

Are the toilets equipped with warm-water bidets?: All rooms are equipped with a Toilet with Electronic Bidet.

Is there a Microwave?: A Microwave is installed in guest rooms with a kitchen.
There are also two microwaves available in the laundry corner on the 2nd floor.

Is there a gym?: No, there isn’t.

Is the front desk open 24 hours?: We are available 24 hours a day, but from 10:00 PM to 7:00 AM the next morning, night staff (security) will assist you.

What is the extension number for the front desk?: It is number 9.

Is there a laundry service or coin laundry?: There is a coin laundry on the 2nd floor.

Do you offer a dry cleaning service?: We do not offer this service.

Can I exchange foreign currency?: We do not offer currency exchange.

Is there a smoking area?: There is a smoking area on the 1st floor.

Are there vending machines?: Vending machines are located in the vending machine corner on the 2nd floor.

Is there an ice machine?: An ice machine is located in the vending machine corner on the 2nd floor.

Please tell me more about the parking.: There are 5 mechanical parking spaces on the hotel premises.
The fee is 3,300 yen (tax included) per night (2:00 PM – 12:00 PM the next day).
Extensions outside these hours are available for 500 yen per 30 minutes.
Due to the mechanical nature, there are vehicle size restrictions
(Length: 5.3m or less, Width: 1.90m or less, Height: 1.55m or less, Weight: 2,300kg or less).

Reservations are required to use the parking during your stay. Please book in advance with the front desk.
*Spaces are limited; if full, please use nearby coin parking.

As we are conveniently located near major stations, we recommend using public transport if possible.

Can I reserve a parking space?: Parking requires advance reservation.
We have 5 mechanical parking spaces on the hotel premises. The fee is 3,000 yen per night (2:00 PM – 12:00 PM the next day).
Extensions outside these hours are available for 500 yen per 30 minutes.
There are vehicle size restrictions (Length: 5.3m or less, Width: 1.90m or less, Height: 1.55m or less, Weight: 2,300kg or less).

Can I use the parking before check-in or after check-out?: We have 5 mechanical parking spaces available by advance reservation, but priority is given to staying guests.
Use before check-in or after check-out depends on availability, so please contact the hotel directly.
The fee is 3,000 yen per night (2:00 PM – 12:00 PM the next day).
Extensions outside these hours are available for 500 yen per 30 minutes.
There are vehicle size restrictions (Length: 5.3m or less, Width: 1.90m or less, Height: 1.55m or less, Weight: 2,300kg or less).

What is the current parking availability?: Please contact the front desk regarding parking availability.

Is there a photo studio in the building?: There is no photo studio in the building.

Is there a bar?: Unfortunately, we do not have a bar.

Is there a shuttle service?: We do not offer a shuttle service.

Is there a massage service?: We do not offer a massage service.

Can you help with a surprise?: We will do our best to help. Some requests may not be possible, so please be sure to consult us in advance.

Is there daily cleaning?: During your stay, full cleaning is performed every 3 days. Trash collection and towel replacement are done daily.

Are there services for seniors?: Unfortunately, we do not offer specific services for seniors.

Is there a pet sitting service (pet hotel)?: Unfortunately, we do not offer a pet sitting service.

other

Are there staff who speak English, Chinese, or Korean?: English-speaking staff are always available. Chinese and Korean support depends on the staff’s shift schedule. Thank you for your understanding.

Are there convenience stores nearby?: There are a 7-Eleven and a Ministop nearby.

Please tell me about nearby parking.: Nearby parking lots are as follows:

・Times Nishiasakusa No. 5 (approx. 1 min walk)
・Coin Park Nishiasakusa 3-chome No. 2 (approx. 1 min walk)
・Coin Park Nishiasakusa 3-chome No. 4 (approx. 2 min walk)

How do I get to the hotel from the nearest station?: Station 1: Asakusa Station (Tsukuba Express) – 170m (2 min walk)
Station 2: Tawaramachi Station (Tokyo Metro Ginza Line) – 550m (8 min walk)
Station 3: Asakusa Station (Toei Asakusa Line) – 750m (10 min walk)

How do I get to the hotel from nearby airports?: Please refer here for access from nearby airports.

How can I get to Tokyo Skytree from the hotel?: You can check access to Tokyo Skytree here.

Is there a luggage delivery service between the hotel and the airport?: You can use the Airporter service for luggage delivery between the hotel and the airport.

Can I have online shopping orders delivered to the hotel?: Yes, you can receive online shopping deliveries.
Please set the arrival date to one day before your check-in.

Please tell me the opening date and history of the facility.: We opened on March 15, 2024.

Please tell me about closing days and current business status.: The latest information will be announced on our official website.
If you are in a hurry, please contact us by phone.
*In the event of an emergency such as a disaster, business hours and closing days may change, so please check the official website.

I want to ship luggage; which delivery companies do you partner with?: We can handle the shipping of your luggage.
We have shipping labels available for Yamato Transport and Sagawa Express.

What are the taxi fares in the area?: Taxi fares vary depending on road conditions, the time of year, and the company used. For fare details, please contact the taxi company directly.

Are there any affiliated or sister hotels?: You can check our affiliated hotels here.

Please tell me about your hygiene measures.: For details on our measures against COVID-19, please contact the hotel directly.
We will inform you of our current protocols.

Regarding reservation cancellations due to infectious disease outbreaks, we cannot answer through the chatbot as we cannot verify your reservation status. Please contact the facility directly.

If you booked through a site other than the official website, please check with that site or agency.

Please tell me about damage from natural disasters like typhoons, heavy rain, or snow, and local traffic disruptions.: Please check the local government website for damage reports from natural disasters such as typhoons, earthquakes, or heavy rain.
For the latest information on local traffic disruptions, please contact the respective transportation providers.

Can I hide the chat icon?: You can hide the speech bubble with the small ‘x’ and the icon with the minus sign.

An error occurred.: It is possible that your email software or app does not support HTML emails.
Please check your email software settings, try checking on another PC or smartphone,
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Please tell me about recruitment information.: Please refer here for recruitment information.

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