FAQ

Reservations & Rates

When can I make a reservation?: The sales period varies depending on the plan. If you would like to make a reservation, please click here.

Can I check room availability?: You can check the latest room availability here.

Can I stay in the same room for consecutive nights?: If you book consecutive nights under the same plan, you can stay in the same room. If you combine multiple reservations under different plans for consecutive nights, you may be asked to change rooms, so please let us know in advance if you have any requests.

Do you offer day-use plans?: We do not offer day-use plans.

What are your room rates?: Room rates vary depending on the plan and availability.
You can check the latest plan information here.

Is accommodation tax charged separately?: Yes, accommodation tax is not included in the reservation price.
The following accommodation tax is charged in Tokyo. Please pay this charge at the front desk when you check in.
Accommodation of less than 10,000 yen: tax exempt
10,000 yen or more to less than 15,000 yen: 100 yen
15,000 yen or more: 200 yen
*This amount is charged per person.

What credit cards are accepted?: We accept VISA, JCB, American Express, Diner’s Club, Master Card, Discover, and UnionPay.

Can I pay with electronic money, such as suica or waon?: Yes, all types of transportation IC cards can be used.
Types of IC cards accepted: ApplePay, transportation IC cards, ID, nanaco, WAON, Rakuten edy, QuicPay
Types of QR code payment accepted: PayPay, Rakuten Pay, au Pay, LINE Pay, NTT Docomo d Payment, Merpay, Alipay, WeChat Payment

Can I pay with cash?: We accept payment in Japanese yen only.

In the case of paying at the hotel, when should payment be made?: Payment should be made at check-in.

Can someone other than the guest pay for the room?: Yes, someone other than the guest may pay for the room.

Can I get a receipt?: If you pay at the hotel, we will issue a receipt at the front desk.
If you require a specific name on the receipt, please let our staff know on the day.
*If you paid in advance, please check with the booking site or agency you used.
*As a rule, we cannot reissue a receipt that has been lost.

Can you issue a certificate of stay?: If you need a certificate of stay, please ask at the front desk.

How can I check my reservation details?: You can check your reservation details in the automatic confirmation email sent when your booking was completed. To change or cancel your reservation, please access the URL provided in the confirmation email. If you have any questions, please contact us by phone or email.
*Changes to the room or number of guests may not be possible as requested, depending on availability.
*Changes may result in a price difference.

Can I change the number of guests after booking?: Please make changes to your reservation yourself online. You can make changes via the URL in your reservation confirmation email.

I haven't received my reservation confirmation email.: If you have not received a confirmation email, please check the following possible causes.
– The email address you registered was incorrect
– The email may be in the spam folder.
If you are unable to find the confirmation email please contact us directly by phone.
*If you made a reservation from a booking website other than the official website, please contact the website concerned.

Can I change the room type?: To change or cancel your reservation, please access the URL provided in your reservation confirmation email. If you have any questions, please contact us by phone or email.
*We may not be able to change the number of rooms or the number of guests as requested due to room availability.
*Changes to rooms may incur a price difference.

How do I change a reservation made through a travel agency or booking website?: For changes or cancellations of reservations made through a booking website or travel agency other than our official website, please make the changes through the same channel you used to book.

Can I stay if the guest is different from the person who made the reservation?: Yes, this is possible. Please provide the guest’s information at the time of booking.

Can you tell me a guest's information?: We are very sorry, but for privacy reasons we cannot disclose information about our guests.

Is it possible to request a view from the guest room?: We can accept requests, but we cannot guarantee it in advance.
Please note that we may not be able to fulfil your request depending on the room type and availability.

Can I request a room on a higher floor?: Depending on our booking status, we may not be able to accommodate your request.

Can you arrange for us to have rooms next to each other?: Depending on the room type and availability, we may not be able to accommodate your request, but we will do our best to fulfill it on a request basis.

Do you have connecting rooms?: We do not have that facility.

If we book multiple rooms for the same group, can you arrange for them to be next to each other?: Depending on the room type and availability, we may not be able to accommodate your request, but we will do our best to fulfill it on a request basis.

Do you have child rates?: There are no child rates. If a child is too old to share a bed, it must be included in the number of adults in the reservation.

Can children share a bed?: Children aged 5 and under may share a bed with an adult at no additional charge.
Details vary depending on the room type.

Can minors stay unaccompanied?: If the guest is a minor, we ask that the guardian submit a Consent Form.

Will there be a cancellation fee if the reservation is canceled due to a natural disaster or disruption of public transportation?: In the case of reservation cancellation due to natural disasters or public transportation disruptions, please contact us by phone.

I would like to cancel my reservation.: Please make changes or cancellations through the same channel you used to book. If you have any questions, please contact us by phone or email.
Cancellation fees may vary depending on the plan and booking channel, so please be sure to check the plan details.

What is your cancellation policy?: For Individual Guests (7 rooms or fewer)
If you do not check in without prior notice: 100% of the room rate
Cancellations made on the day of arrival or up to 3 days prior: 100% of the room rate

What are the check-in and check-out times?: Check-in: 3:00 p.m. – 10:00 p.m.
Check-out: prior to 11:00 a.m.
*If you plan to check in after 10:00 p.m., please contact us in advance.
*May vary depending on the plan.

Can I check-in early or late?: 【Early Check-in】
Available. *Subject to room availability on the day of arrival; please check with the front desk. Additional fees may apply.

【Late Check-in】
Please contact us if you expect to arrive significantly later than your scheduled arrival time.
If you will arrive after 10:00 PM, please contact us by phone or email.
You may enter the hotel even after 10:00 PM.

【Late Check-out】
Available. *Please check with the front desk, as this depends on room availability on the day of your stay.

Can my companion check in before me?: Yes, a companion can check in first.
Please let us know in advance the reservation holder’s information (name, phone number) and that a companion will be arriving first.

Is it possible to bring pets?: Unfortunately, we do not allow pets to stay with guests.

Can you store my luggage before check-in or after check-out?: We can store your luggage on the day of your stay, both before check-in and after check-out. Please note that we cannot store valuables, fragile items, or food.

Can I send my luggage to the hotel in advance?: Yes. When sending luggage to the hotel, please be sure to write the date of your stay and the name of the person making the reservation on the shipping waybill.
*Destination*
c/o Reception
Hotel Name:
Address:
*We cannot accept items that require temperature control, dangerous items, or valuables.
*We cannot accept Cash on Delivery packages.

Hotel

Please tell me more about the amenities provided.: Shampoo, conditioner, body soap, face and hand soap are available in guest rooms.
For other amenities, please take what you need from the amenity bar at the front desk to your room.

Can I eat in my room?: You are welcome to bring food and drinks into your room, so we recommend getting takeout to enjoy in your room.

Please tell me more about dinner.: We do not offer dinner. Please use restaurants in the surrounding area. You are welcome to bring food into your room, so we recommend getting takeout to enjoy in your room.

Do you have pajamas (nightwear)?: We only provide adult nightwear.

Do you have pajamas (nightwear) for children?: Sorry, we only have adult size items, so please bring your own.

Can I walk around the hotel in nightwear or slippers?: We ask that you refrain from walking around the hotel in nightwear or slippers.

Are shoes prohibited in the guest rooms?: This varies by room type, but we ask that you remove your shoes on tatami flooring.

How many guest rooms do you have?: We have 64 rooms in total

What is the maximum occupancy per room?: Please see here for room types and maximum occupancy.

Please tell me about the bed sizes.: Bed sizes vary by room, so please check the details on each room’s page.

Do you have VOD (Video on Demand/Pay TV)?: We do not offer VOD (Video on Demand/Pay TV). You can watch terrestrial digital broadcasting and BS digital broadcasting on the TV in your room. We also offer a variety of video streaming services.

What channels can I watch on TV?: You can watch terrestrial digital broadcasting and BS digital broadcasting on the TV in your room.

Do you have free Wi-Fi?: Free Wi-Fi is available in all rooms.
We will inform you about the PW required for connection at the time of check-in.

Do you have a crib?: Yes, it can be borrowed for no charge. The number of cribs are limited, so please check with the front desk.

What room types are available?: There are rooms for various occasions, including a bunk bed room with a kitchen and a room with a dining table.
Please check here .

Do you have family rooms?: We offer rooms that accommodate 4 to 6 guests.
Please check here for details.

Do you have rooms for three or more guests?: We offer rooms that accommodate 4 to 6 guests.
Please check here for details.

How large are the rooms?: Please see here for room sizes.

Do the rooms have a kitchen?: All rooms are equipped with a kitchen.

Can I see photos of the rooms?: Please see here for photos of our rooms.

Is the tap water in the room safe to drink?: The tap water in the guest rooms is safe to drink.

What kind of bathroom and toilet are in the room?: All rooms have a separate bathroom and toilet. The bathrooms have a bath tub and shower.

What type of bath and toilet are in the room?: All rooms have a separate bath and toilet, with a washing area in the bath.

Do the rooms have a shower room?: All rooms have a separate bath and toilet, with a washing area in the bath.

What types of towels do you provide?: We provide bath towels and face towels.

Are there any restrictions on smoking?: All guest rooms are non-smoking. Smoking is permitted on the 1st floor.

Can electronic cigarettes such as IQOS be used in non-smoking rooms?: The use of e-cigarettes or heated tobacco in guest rooms is strictly prohibited.

Is there a curfew at the entrance?: The entrance of the hotel is locked from midnight to early morning, but you can unlock it with your room key.

Can I have guests in my room?: We do not allow outside guests to go up to the guest room floors. We kindly ask that you use the lobby or other places to meet with people who are not staying at the hotel.

Can I leave my luggage in the room during a multi-night stay?: Yes, you may leave your luggage in the room during your stay.

Should I leave my room key at the front desk when I go out?: We can keep it for you, but you are also welcome to take it with you.

What should I do if I lose my key card?: Please be sure to notify the front desk. A fee will apply for reissuance.

Please tell me how to request items that have been left behind.: *Any food or beverages that have been opened will be discarded the same day. We will hold other lost items for 7 days.

・Name (Kana/Romanized)
・Date of Stay (Room number, if you remember it)
・Details of the lost item (as detailed as possible)
・Contact Information
*We can ship lost items via cash on delivery only within Japan.

Do you offer room service?: We do not offer room service.

Can I bring my own food and drinks?: Yes, you may bring your own food and drinks.

Is it possible to have food delivered, such as pizza?: Food delivery services such as pizza delivery are available.
Please have them delivered to the lobby and pick them up yourself there.

Can you arrange a taxi for me?: Yes, the front desk can arrange a taxi for you. It may take some time for the taxi to arrive, so please let us know in advance.

What should I do in an emergency evacuation?: In an emergency, please follow the instructions of our staff to evacuate.

I'd like to check the evacuation routes.: Information is posted at the entrance to each room. Please check it.

How should I dispose of garbage?: Please use the trash bin in your room. If it does not all fit, please place the rest neatly beside the bin.

Facilities & Services

What amenities do you have for children and infants?: We have a set of a toothbrush, slippers, and a body sponge for children. Please ask our staff for one.

Do you have bed guards for cribs?: Yes, we have bed guards available.
The number is limited, so please reserve one in advance.

Do you have a crib?: Yes, cribs are available free of charge. The number is limited, so please reserve one in advance.

Do you rent baby baths?: Unfortunately, we do not have baby baths available.

Do you have strollers?: Unfortunately, we do not have strollers available.

Do you have makeup remover?: Yes, we have makeup remover available. Please ask at the front desk.

Do you lend irons?: Yes, irons are available.
The number is limited, so please reserve one in advance.

Do you have a luggage scale?: Yes, a luggage scale is available at the front desk. Please ask our staff.

Is there a restroom in the hotel lobby?: Yes, there is one on the front desk floor.

Is bottled mineral water provided in the room?: Unfortunately, it is not provided. Please use the water server available in the hotel instead.

Do the toilets have a washlet (warm-water bidet) function?: Yes, all rooms have toilets with a washlet function.

Do you have a microwave?: All rooms are equipped with this feature.

Do you have a refrigerator and a microwave?: All guest rooms are equipped with refrigerators. The refrigerators are two-compartment models (refrigerator and freezer).

Is there a gym?: No.

Is the front desk open 24 hours?: Yes, we are available 24 hours a day. However, between 10:00 p.m. and 7:00 a.m., you will be attended to by our night staff (security guard).

What is the front desk's extension number?: It is extension 9.

Is there a laundry service or launderette?: The coin-operated laundry is located on the first floor.

Do you have a cleaning service?: I have not accepted it.

Can you exchange foreign currency?: No.

Is there a place where I can exchange foreign currency?: It’s located inside the nearby 7-Eleven in Taito Asakusa 2-chome.

Is there a smoking area?: The smoking area is on the 1st floor.

Are there vending machines?: Vending machines are located in the vending machine corner on the 2nd floor.

Are there washing machines and dryers in the guest rooms?: Available in select rooms (Deluxe Family Rooms only).
There is also a washer-dryer available in the hotel (for a fee).

Do you have an ice machine?: The ice machine is located in the vending machine corner on the 2nd floor.

Do you have any dish soap?: Yes, we have them available in the guest rooms.

Do you have any cooking utensils or dishes?: We provide pots, frying pans, knives, cutting boards, plates, glasses, cutlery, spatulas, ladles, and more.

Do you have any seasonings?: We do not have any available. We do not offer rentals or sales either.

Is there a photo studio in the hotel?: There is no photo studio in the hotel.

Do you have a bar?: Unfortunately, we do not have a bar.

Is there a pick-up service?: No. There is no pick-up service.

Do you have massage services?: No. There are no massage services.

Can you help me with a surprise party or event?: The staff will do their best to help you. We may not be able to respond to all requests, so please make sure to consult with us in advance.

Since it's a special occasion, is it okay if I decorate the room?: You are welcome to decorate the space, but please take care not to damage the furniture, fixtures, or wallpaper.

Is there daily cleaning?: Room cleaning will be conducted once every 3 days during your stay. However, garbage will be collected and towels changed daily.

If cleaning isn't needed, will the price be lower?: We do not offer that service.

Could you just replace the towels?: We can replace just the towels.

Can you change the sheets?: We provide housekeeping services once every three nights. Please note that any additional housekeeping services will incur a fee.

Could you please take my suitcase to my room?: We apologize, but please carry it yourself.

Is there an AED here?: It is located at the front desk on the first floor.

Do you offer services for senior guests?: Unfortunately, we do not offer services specifically for senior guests.

Do you offer a pet-sitting service (pet hotel)?: Unfortunately, we do not offer a pet-sitting service.

other

Do you have staff who can speak English, Chinese, or Korean?: English support is always available. Chinese and Korean language support depends on the availability of our staff. Thank you for your understanding.

Is there a convenience store nearby?: There are Ministop, Seven-Eleven, and Lawson stores nearby, all within a 1- to 3-minute walk.

Please tell me about nearby parking lots.: The nearby parking lots are as follows:
・Times Nishi-Asakusa No. 5 (approx. 1-minute walk)
・Coin Park Nishi-Asakusa 3-chome No. 2 (approx. 1-minute walk)
・Coin Park Nishi-Asakusa 3-chome No. 4 (approx. 2-minute walk)

Please tell me the access between the nearest station and the hotel.: Nearest Station 1: Asakusa Station (Tsukuba Express Line) – 170 m (approx. 2-minute walk)
Nearest Station 2: Tawaramachi Station (Tokyo Metro Ginza Line) – 550 m (approx. 8-minute walk)
Nearest Station 3: Asakusa Station (Toei Asakusa Line) – 750 m (approx. 10-minute walk)

Please tell me about access between nearby airports and the hotel.: Please see here for access from nearby airp

How do I get to Tokyo Skytree from the hotel?: Please see here for access to Tokyo Skytree.

Can you see the Skytree from the room?: We can’t see it.

Do you offer a luggage delivery service between the hotel and the airport?: You can use the Airporter service for luggage delivery between the hotel and the airport.

Can I have online purchases delivered to the hotel?: Yes, we can receive packages from online purchases.
Please set the delivery date to one day before your check-in date.

Please tell me about your closing days and current business status.: The latest information will be announced on our official website.
If your inquiry is urgent, please contact us by phone.
*In the event of a disaster or other emergency, business hours and closing days may change, so please check our official website.

I would like to ship a package. Which delivery companies do you work with?: We can arrange for your package to be shipped.
We have shipping slips available for Yamato Transport .

What are the local taxi fares?: Taxi fares vary depending on road conditions, the time of use, and the company you use. Please contact the taxi company directly for fare details.

Do you have affiliated/sister hotels?: You can learn about the affiliated hotels here.

Please tell us about the damage caused by natural disasters such as typhoons, heavy rain and snow, and traffic problems in the surrounding area.: Please check the local government website for information on damage caused by natural disasters such as typhoons, earthquakes, and heavy rains.
Also, for the latest information on traffic disturbances in the surrounding area, please contact each transportation facility you use.

Can I hide the chat icon?: You can hide the chat bubble by clicking the small “x” mark, and hide the icon by clicking the “-” (minus) mark.

I got an error message.: Your email software or app may not support receiving HTML emails.
Please check your email software settings, or try checking on a different computer or smartphone,
using a different email address, or using a different email app.

Where can I find recruitment information?: Please see here for recruitment information.

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