Nippon Steel Kowa Real Estate Hospitality Co., Ltd. Terms and Conditions of Accommodation
Article 1 (Scope of Application)
Accommodation contracts and related agreements concluded between hotels operated by Nippon Steel Kowa Real Estate Hospitality Co., Ltd. (hereinafter referred to as “the Hotel”) and the Guest shall be governed by these Terms and Conditions. Any matters not provided for herein shall be governed by laws and regulations or generally established customs. In the event that the Hotel enters into a special agreement to the extent that it does not violate laws, regulations, or customs, such special agreement shall take precedence notwithstanding the provisions of the preceding paragraph.
If the Hotel enters into a special agreement within the scope of laws and customs, that special agreement shall prevail regardless of the provisions of the preceding paragraph.
Article 2 (Application for Accommodation Contracts)
A person who intends to apply for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:
(1) Name of the Guest(s)
(2) Date of accommodation and estimated time of arrival
(3) Accommodation charges (based, in principle, on the Basic Accommodation Charges listed in Appended Table 1)
(4) Other matters deemed necessary by the Hotel
If a Guest requests, during their stay, an extension of the stay beyond the date specified in item (2) of the preceding paragraph, the Hotel shall treat such request as a new application for an Accommodation Contract at the time the request is made.
Article 3 (Conclusion of Accommodation Contracts, etc.)
An Accommodation Contract shall be deemed to have been concluded when the Hotel has accepted the application as described in the preceding Article. However, this shall not apply if it is proven that the Hotel did not accept the application.
When an Accommodation Contract has been concluded in accordance with the provisions of the preceding paragraph, the Guest shall pay an application fee, as determined by the Hotel, up to the amount of the Basic Accommodation Charges for the period of stay, by the date specified by the Hotel.
The application fee shall first be applied to the final accommodation charges to be paid by the Guest. In the event that circumstances arise to which the provisions of Article 6 and Article 19 apply, the fee shall be applied first to the cancellation fee and then to compensation. Any remaining balance shall be refunded at the time of payment of charges as provided in Article 12.
If the application fee referred to in paragraph 2 is not paid by the date specified by the Hotel in accordance with the provisions of the same paragraph, the Accommodation Contract shall lose its effect. However, this shall only apply if the Hotel has notified the Guest to that effect when specifying the payment due date for the application fee.
Article 4 (Special Agreement Requiring No Application Fee)
Notwithstanding the provisions of Article 3, paragraph 2, the Hotel may enter into a special agreement requiring no application fee after the contract has been concluded.
If the Hotel does not request the payment of the application fee as provided in Article 3, paragraph 2, or does not specify a payment due date for said application fee when accepting the application for an Accommodation Contract, it shall be treated as having accepted the special agreement referred to in the preceding paragraph.
Article 4-2 (Request for Cooperation in Infection Prevention Measures at Facilities)
The Hotel may request cooperation from persons intending to stay at the Hotel in accordance with the provisions of Article 4-2, paragraph 1 of the Hotel Business Act (Act No. 138 of 1948).
Article 5 (Refusal of Accommodation Contracts)
The Hotel may refuse to conclude an Accommodation Contract in the following cases:
(1) When the application for accommodation does not conform to these Terms and Conditions.
(2) When the Hotel is fully booked and no rooms are available.
(3) When the person seeking accommodation is deemed likely to act in a manner that contravenes the provisions of laws, public order, or good morals regarding their stay.
(4) When the person seeking accommodation is deemed to fall under any of the following (a) to (c):
a. An organized crime group (hereinafter referred to as “Boryokudan”) as defined in Article 2, item 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991), a member of a Boryokudan (hereinafter referred to as “Boryokudan Member”) as defined in Article 2, item 6 of the same Act, an associate member of a Boryokudan, a person related to a Boryokudan, or any other anti-social forces.
b. A corporation or other organization whose business activities are controlled by a Boryokudan or Boryokudan Members.
c. A corporation which has a Boryokudan Member among its officers.
(5) When the person seeking accommodation behaves in a manner that causes significant nuisance to other guests.
(6) When the person seeking accommodation is clearly identified as having an infectious disease.
(7) When violent demands are made regarding the stay, or when a burden or service exceeding a reasonable range is requested.
(8) When the Hotel is unable to provide accommodation due to natural disasters, facility failure, or other unavoidable reasons.
(9) In other cases where refusal of accommodation is permitted under various laws or prefectural ordinances.
(10) When the person seeking accommodation is deemed to have fallen under any of the items in Article 7, paragraph 1 during a previous stay at a hotel in the Hotel Group, or is deemed to have committed an act in violation of these Terms and Conditions.
Article 6 (Guest’s Right to Cancel Contract)
The Guest may cancel the Accommodation Contract by notifying the Hotel.
In the event that the Guest cancels the Accommodation Contract in whole or in part due to their own convenience or reasons attributable to the Guest (except when the Hotel has requested payment of the application fee by specifying a due date as provided in Article 3, paragraph 2, and the Guest cancels the contract before such payment), the Hotel shall charge a cancellation fee as set forth in Appended Table 2. However, in the event that the Hotel has entered into a special agreement as provided in Article 4, paragraph 1, this shall apply only if the Hotel notified the Guest of the obligation to pay a cancellation fee upon cancellation of the Accommodation Contract when entering into such special agreement.
If the Guest does not arrive by 10:00 PM on the day of the stay without prior notice (or 2 hours after the scheduled arrival time if such time was previously notified), the Hotel may treat the Accommodation Contract as having been cancelled by the Guest.
Article 7 (Hotel’s Right to Cancel Contract)
The Hotel may cancel the Accommodation Contract in the following cases: When the Guest is deemed likely to act, or is deemed to have acted, in a manner that contravenes the provisions of laws, public order, or good morals regarding their stay.
(1) When the Guest is deemed to fall under any of the following (a) to (c):
a. A Boryokudan, Boryokudan Member, associate member of a Boryokudan, person related to a Boryokudan, or any other anti-social forces.
b. A corporation or other organization whose business activities are controlled by a Boryokudan or Boryokudan Members.
c. A corporation which has a Boryokudan Member among its officers.
(2) When the Guest is clearly identified as having an infectious disease.
(3) When violent demands are made regarding the stay, or when a burden exceeding a reasonable range is requested.
(4) When the Hotel is unable to provide accommodation due to force majeure such as natural disasters.
(5) When the Guest is deemed likely to cause a nuisance to other guests due to intoxication or other reasons, or when the Guest behaves in a manner that causes significant nuisance to other guests (based on the provisions of Article 5 of the Tokyo Metropolitan Hotel Business Act Enforcement Ordinance).
(6) When the Guest fails to comply with other prohibited matters established by the Hotel.
If the Hotel cancels the Accommodation Contract in accordance with the provisions of the preceding paragraph, the Hotel shall not charge for accommodation services, etc., that have not yet been provided to the Guest.
Article 8 (Action Guidelines Against Customer Harassment (Related to Articles 5 and 7))
Customer harassment is defined as complaints or behaviors from a Guest where the means or manner of achieving the demand is socially unacceptable in light of the validity of the demand, and such means or manner harms the working environment of employees. These include, but are not limited to, the following examples:
(1) Acts of violence
(2) Verbal abuse, insults, or defamation
(3) Intimidation or threats
(4) Denial of an employee’s personality or discriminatory remarks
(5) Demands for a formal kneeling apology (dogeza)
(6) Long-term detention or restraint
(7) Coercion for responses exceeding a socially reasonable range
(8) Unjust or excessive demands lacking rationality
(9) Posting content on SNS, etc., that damages the reputation of the company or employees, or includes personal information
(10) Sexual harassment, SOGI* harassment, other forms of harassment, or stalking of employees, etc. *”SOGI” is an acronym for Sexual Orientation and Gender Identity.
If the Hotel deems that a Guest’s actions fall under the preceding paragraph, it may refuse to conclude an Accommodation Contract or cancel the contract based on the provisions of Articles 5 and 7. Furthermore, if the actions are judged to be malicious, the Hotel will take a firm stand in cooperation with the police and external experts (lawyers, etc.).
Article 9 (Registration of Stay)
The Guest shall register the following particulars at the front desk of the Hotel on the day of arrival:
(1) Name, address, and contact information of the Guest
(2) For foreign nationals who do not have an address in Japan, their nationality and passport number
(3) Other matters deemed necessary by the Hotel
If the Guest intends to pay the charges referred to in Article 12 by a method that can substitute for currency, such as a credit card, they shall present such method in advance at the time of registration referred to in the preceding paragraph.
Article 10 (Occupancy Hours of Guest Rooms)
The hours during which the Guest may use the guest rooms of the Hotel shall be from 3:00 PM to 11:00 AM the following day, unless otherwise specified in the accommodation plan. However, in the case of consecutive stays, the Guest may use the room all day, except for the dates of arrival and departure.
Notwithstanding the provisions of the preceding paragraph, the Hotel may accept the use of the guest room outside the hours specified in the same paragraph. In such cases, the following additional charges shall apply:
Up to 3 hours of extension: 1/3 of the room rate
Up to 6 hours of extension: 1/2 of the room rate
More than 6 hours of extension: Full room rate
Article 11 (Compliance with Usage Rules)
The Guest shall comply with the Usage Rules established by the Hotel and posted, displayed, or provided within the Hotel premises in accordance with these Terms and Conditions.
Article 12 (Business Hours)
The business hours of the main facilities of the Hotel are as follows. Detailed business hours for other incidental service facilities will be provided in brochures, notices at various locations, etc.
Front Desk
: 7:00 AM to 10:00 PM. Check-in and check-out from late night to early morning will be handled via automatic payment machines.
Curfew
: The Hotel entrances will be locked from late night to early morning. However, staying guests can unlock them with their room key. Guests arriving late at night can enter by calling via the intercom.
Business hours are subject to change without prior notice.
Article 13 (Payment of Charges)
The breakdown of accommodation charges, etc., to be paid by the Guest and the method of calculation thereof shall be as set forth in Appended Table 1.
Payment of the accommodation charges, etc., referred to in the preceding paragraph shall be made at the front desk in currency or by a method that can substitute for it, such as a credit card, at the time of the Guest’s departure or when requested by the Hotel.
Accommodation charges shall be charged even if the Guest voluntarily chooses not to stay after the Hotel has provided the guest room and it has become available for use.
Article 14 (Responsibility of the Hotel)
The Hotel shall compensate the Guest for any damage caused to the Guest in the performance of, or non-performance of, the Accommodation Contract and related agreements. However, this shall not apply if such damage is not due to reasons attributable to the Hotel.
The Hotel periodically undergoes fire prevention facility inspections based on the Fire Service Act and is covered by Hotel Liability Insurance to deal with potential fires or other emergencies.
Article 15 (Handling When Contracted Guest Room Cannot Be Provided)
When the Hotel is unable to provide the contracted guest room to the Guest, it shall, with the Guest’s consent, arrange for other accommodation facilities under the same conditions as far as possible.
Notwithstanding the provisions of the preceding paragraph, if the Hotel is unable to arrange other accommodation facilities, it shall pay the Guest a compensation fee equivalent to the cancellation fee, and such compensation fee shall be applied to the amount of damages. However, if there are no reasons attributable to the Hotel for the inability to provide the guest room, no compensation fee shall be paid.
Article 16 (Handling of Deposited Items, etc.)
In the event of loss, breakage, or other damage to items deposited at the front desk by the Guest, the Hotel shall compensate for such damage, except in cases of force majeure. However, for cash and valuables, if the Hotel requested a declaration of the type and value and the Guest failed to do so, the Hotel shall compensate for the damage up to a limit of 150,000 yen.
In the event of loss, breakage, or other damage caused by the Hotel’s intent or negligence to items, cash, or valuables brought into the Hotel by the Guest but not deposited at the front desk, the Hotel shall compensate for such damage. However, for items for which the type and value were not declared in advance by the Guest, the Hotel shall compensate for the damage up to a limit of 150,000 yen.
Article 17 (Storage of Guest’s Baggage or Belongings)
If a Guest’s baggage arrives at the Hotel prior to their stay, the Hotel will take responsibility for storing it only if the Hotel agreed to do so before its arrival, and will hand it over to the Guest when they check in at the front desk.
If a Guest’s baggage or belongings are left behind at the Hotel after the Guest has checked out, the Hotel shall, if the owner is identified, contact the owner and seek their instructions. However, if there are no instructions from the owner or if the owner cannot be identified, the Hotel will keep the items for 7 days including the day they were found, and then report them to the nearest police station.
Article 18 (Responsibility for Parking)
When a Guest uses the Hotel’s parking lot, the Hotel is lending the space and does not assume responsibility for the management of the vehicle, regardless of whether the vehicle keys have been deposited. However, if damage is caused through the Hotel’s intent or negligence in managing the parking lot, the Hotel shall compensate for the damage within the scope of a reasonable causal relationship.
Article 19 (Responsibility of the Guest)
If the Hotel suffers damage due to the Guest’s intent or negligence, the Guest shall compensate the Hotel for such damage.
Article 20 (Disclaimer)
The use of internet communication within the Hotel by the Guest shall be at the Guest’s own responsibility. The Hotel shall not be liable for any damage suffered by the Guest as a result of interruption of internet communication due to system failure or other reasons during use. Furthermore, if damage is caused to the Hotel or a third party regarding the Guest’s use of internet communication, the Guest shall compensate the Hotel or the third party for such damage.
Article 21 (Language and Governing Law)
These Terms and Conditions are prepared in Japanese and English, but in the event of any inconsistency or difference between the two versions, the Japanese version shall prevail in all respects.
These Terms and Conditions and the Accommodation Contract shall be governed by and construed in accordance with the laws of Japan. Any disputes arising regarding these Terms and Conditions or the Accommodation Contract shall be resolved in a Japanese court having jurisdiction over the location of the Hotel, in accordance with Japanese laws and regulations.
Article 22 (Changes to Terms and Conditions)
The Hotel may change these Terms and Conditions. In the event of a change, the Hotel will post the fact that the Terms and Conditions are being changed, the content of the changed Terms and Conditions, and the effective date thereof on the Hotel’s website at least two weeks prior to the effective date of the changed Terms and Conditions.
The content of these Terms and Conditions as of the date the Accommodation Contract is concluded shall apply to said Accommodation Contract.
Appended Table 1: Breakdown of Accommodation Charges, etc. (Related to Article 2, Paragraph 1 and Article 13, Paragraph 1)
Breakdown
Total amount to be paid by the Guest
Accommodation Charges
(1) Basic Accommodation Charge (Room Rate)
Additional Charges
(2) Other usage charges
Taxes
(3) Accommodation Tax
(4) Consumption Tax
Remarks
The above accommodation tax and consumption tax shall be subject to the revised provisions in the event that tax laws or ordinances are revised.
On the printed accommodation bill, Consumption Tax is displayed as “Consumption Tax” and Accommodation Tax is displayed as “Accommodation Tax.”
Accommodation tax and consumption tax shall be handled as exclusive of tax.
Accommodation tax will not be levied if the Hotel permits the use of a guest room for purposes other than accommodation and the Guest uses it accordingly.
Details regarding accommodation tax are based on the tax systems of each local government. Please check the website of the local government where the accommodation facility is located.
The cancellation fee is calculated from the day the Hotel receives notice of the contract cancellation from the Guest.
The percentage (%) indicates the ratio of the cancellation fee to the Basic Accommodation Charge (Room Rate). However, for accommodation packages such as those including breakfast, the published amount (hereinafter referred to as the “Package Rate”) will be collected as the cancellation fee.
If the number of contracted days is shortened, a cancellation fee for the corresponding number of shortened days will be collected.
Different cancellation fees may be established for accommodation packages, plans, or other individual special agreements separately planned by the Hotel.
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